Our IT solutions à 360°.
An IT problem? One team, infinite solutions. Support, cloud, cybersecurity, supervision, 365, infrastructure management... With Gatex, you have a partner who anticipates, acts and stays by your side. No more IT stress. Just performance.
Free Features
Helpline - 1st level (8am-5pm)
Rapid assistance to resolve common problems encountered by users on a daily basis. Continuous availability for efficient support.
IT Support - 2nd level
Advanced handling of incidents requiring more in-depth technical analysis. Targeted solutions provided by experienced technicians.
IT Specialist - 3rd level
Expert intervention for complex or critical situations, carried out by a certified engineer. Guaranteed complete and lasting resolution of incidents.
Pro Features
365 Subscriptions
Complete management of your licences, secure backups, professional hosting and managed services. We ensure the continuity and security of your business.
Remote Monitoring Management
Proactive monitoring and remote administration of your workstations and servers, in real time. Rapid intervention for permanent stability.
Cybersecurity Monitoring
Threat detection and response: antivirus, alerts and prevention of cyber attacks. Enhanced protection to ensure your peace of mind.
Our timetables
IT support (8am-5pm)
Immediate telephone support to efficiently resolve small incidents and day-to-day user requests. Our responsive team guarantees continuous availability and rapid assistance.
IT Support
IT Support - 2nd level
Specialist intervention for more complex technical incidents requiring in-depth analysis. Our experienced technicians offer rapid solutions tailored to your IT needs.
How does it work?
How does our IT support work?
The difference counts!
Why choose GatexInfo?
Simplify your life and secure your business with GatexInfo's advanced solutions.
Classic IT support
GatexInfo
A guarantee of quality
Our partners
Together with our partners, we can guarantee you a comprehensive, high-quality service at all times.
Customer reviews
What do our customers say?
What is gatex?
Explore in detail
Our solutions
Q : What are the hotline opening times?
R : The hotline is available Monday to Friday from 8am to 5pm. Our technicians are ready to intervene quickly.Q : Is remote support included in my contract?
R : Yes, 2nd level remote IT support is included depending on your subscription.
Q: What is the difference between 2nd and 3rd level support?
R : Level 2 deals with standard technical problems, while Level 3 is designed for complex or critical cases requiring advanced expertise.Q : Is on-site assistance available?
R : Yes, our specialists can intervene directly on site for complex installations, repairs or configurations.
Q: Do you offer Microsoft 365 subscriptions?
R : Yes, we offer complete management of Microsoft 365 subscriptions, as well as their configuration and maintenance.Q : Do you offer cloud solutions?
R : Absolutely. We put in place secure, scalable cloud solutions tailored to your business.
Q : What does the monitoring cover?
R : We monitor the performance of your systems, servers, networks and backups in real time to prevent any breakdowns.Q : Can I access the supervision reports?
R : Yes, we provide customised dashboards with key performance indicators.
Q : What types of protection are in place?
R : Firewall, anti-virus, anti-spam, regular back-ups, access policies and vulnerability tests.Q : Do you offer safety audits?
R : Yes, we carry out full audits with concrete recommendations for strengthening your system.
Q : What does outsourced IT management involve?
R : It includes maintenance, support, updates, licence management and technology watch.Q : Do you have customised offers according to company size?
R : Yes, our services are just as suited to VSEs/SMEs as they are to large organisations.
Ready to work together?
A call, a coffee or a message, we adapt to your pace to find the best solution together.