Our IT solutions 360°.
An IT problem? One team, infinite solutions. Support, cloud, cybersecurity, monitoring, 365, infrastructure management… With Gatex, you have a partner who anticipates, acts, and stays by your side. No more IT stress. Just performance.
Free Features
Helpline – 1st level (8:00 a.m. – 5:00 p.m.)
Fast support to resolve common issues encountered by users on a daily basis. 24/7 availability for efficient support.
IT Support – 2nd level
Advanced incident support for incidents requiring more in-depth technical analysis. Targeted solutions provided by experienced technicians.
IT Specialist – 3rd level
Expert intervention for complex or critical situations, provided by a certified engineer. Guarantees complete and lasting incident resolution.
Pro Features
365 Subscriptions
Complete management of your licenses, secure backups, professional hosting, and managed services. We ensure the continuity and security of your business.
Remote Monitoring Management
Proactive monitoring and remote administration of your workstations and servers, in real time. Rapid intervention for permanent stability.
Cybersecurity Monitoring
Threat detection and response: antivirus, alerts, and cyberattack prevention. Enhanced protection for your peace of mind.
Our hours
Computer Support (8:00 a.m.–5:00 p.m.)
Immediate phone support to efficiently resolve minor incidents and daily user requests. Our responsive team guarantees continuous availability and rapid assistance.
IT Support
IT Support – 2nd level
Specialized intervention for more complex technical incidents requiring in-depth analysis. Our experienced technicians offer fast solutions tailored to your IT needs.
How does it work?
How does our IT support work?
The difference matters!
Why choose GatexInfo?
Simplify your life and secure your business with GatexInfo's advanced solutions.
Classic IT support
GatexInfo
A guarantee of quality
Our partners
With our partners, we guarantee you a complete and continuous quality service.
Customer reviews
What do our customers say?
What is Gatex?
Explore in detail
Our solutions
Q: What are the hotline hours?
A: The hotline is available Monday to Friday from 8:00 a.m. to 5:00 p.m. Our technicians are ready to respond quickly.Q: Is remote support included in my contract?
A: Yes, remote 2nd level IT support is included depending on your subscription.
Q: What is the difference between 2nd and 3rd level support?
A: The 2nd level deals with classic technical problems, while the 3rd level is intended for complex or critical cases requiring advanced expertise.Q: Is on-site assistance available?
A: Yes, our specialists can intervene directly on site for installations, repairs or complex configurations.
Q: Do you offer Microsoft 365 subscriptions?
A: Yes, we offer full Microsoft 365 subscription management, setup, and maintenance.Q: Do you offer cloud solutions?
A: Absolutely. We implement secure and scalable cloud solutions, tailored to your business.
Q: What does monitoring cover?
A: We monitor the performance of your systems, servers, networks and backups in real time to prevent any failures.Q: Can I access the supervision reports?
A: Yes, we provide personalized dashboards with key performance indicators.
Q: What types of protections are in place?
A: Firewall, antivirus, anti-spam, regular backups, access policies and vulnerability testing.Q: Do you offer security audits?
A: Yes, we carry out comprehensive audits with concrete recommendations to strengthen your system.
Q: What does outsourced IT management include?
A: It includes maintenance, support, updates, license management, and technology monitoring.Q: Do you have customized offers based on company size?
A: Yes, our services are suitable for both VSEs/SMEs and large organizations.
Ready to collaborate?
A call, a coffee, or a message, we adapt to your pace to find the best solution together.